At CustomPatched.com, we pour our dedication into every custom patch we create. Our goal is to deliver a product that not only meets but exceeds your expectations. We understand that when ordering custom items, clarity is key. This Return & Exchange Policy is designed to be transparent, fair, and focused on resolving issues that are within our control.

Our Promise to You:
We stand behind the quality of our craftsmanship. If we make a mistake, we will make it right.

Shipping Costs & Responsibilities

• Our Error: If the return or exchange is due to our error (wrong item, damage, our design mistake), we will cover all associated shipping costs, including a prepaid return label.

• Customer-Initiated Exchange (for eligible reasons): If you need an exchange for a valid reason covered under our policy (like a defect), we will ship the replacement at our cost. Return shipping for the original item may be the customer’s responsibility unless otherwise stated.

• Non-Eligible Returns: Returns that do not meet our policy criteria will be returned to the customer at their own expense, or a refund will not be issued.

Circumstances That Are Not Covered

Due to the personalized nature of our products, we cannot accept returns, exchanges, or issue refunds for the following reasons:

• Change of Mind or Incorrect Ordering: Once you approve your design proof and we begin production, the order is final. We cannot accept returns because you changed your mind, entered incorrect custom text, uploaded the wrong logo, or misjudged the size/colors on your screen.

• Minor Color or Size Variations: Slight variations in hue (especially across different fabric types) or a variance of 1-3% in dimensions are inherent in the custom manufacturing process and do not qualify as defects.

• Delivery Delays: Delays caused by shipping carriers, customs, or unforeseen global events are beyond our direct control and do not qualify for a refund.

• Issues with Provided Shipping Address: If a package is returned or lost due to an incomplete or incorrect address provided at checkout.

• Third-Party Claims: To protect your order, return requests must be initiated by the original purchaser using the order details.

When You Are Eligible for a Return or Exchange

We will gladly accept a return or arrange an exchange under the following specific circumstances:

1. We Sent the Wrong Item: If the patch design, shape, color, or quantity you received does not match your confirmed order.

2. The Product Arrives Damaged: If your patches are physically damaged upon arrival (e.g., torn fabric, broken threads, severe color bleeding). Proof via photos is required.

3. A Manufacturing Defect Appears: If you discover a flaw in workmanship (like unraveling embroidery) that was not caused by wear or improper care after delivery.

4. Our Customization Error: If the final embroidered or woven patch does not accurately reflect the final, approved design proof you signed off on before production.